The purpose of the investigation is to gather all relevant information and documentation in order to determine whether or not the member has breached the Rules of Professional Conduct. The member is notified of the complaint and is required to respond to the allegations within a given time frame.
This information is then reviewed by the Manager of Complaints and Discipline to determine whether the matter presented by the Investigator(s) is resolvable, reveals breaches of the Rules of Professional Conduct or the By-Laws, or whether a disposition other than referral to a Discipline Hearing is appropriate. Investigators are trained in mediation techniques and will attempt to resolve appropriate matters where possible.
An attempt to facilitate a resolution between the parties and provide remedial assistance to the members is one of the goals of the Complaints Process.